Return Policy
To be eligible for a return, exchange and/or refund, a request must be approved. Your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, must be within 7 days of purchase and MUST be APPROVED by a store manager or associate. If the request to return is outside of 7 days of purchasing, upon approval and acceptance, we can provide you with store credit. Clearance or Final Sale items cannot be returned for a refund or store credit. You will need to contact our store to request a return prior to shipping your item(s) back to our facility. You will also need the receipt or proof of purchase. If you are unable to provide a receipt, please ask your store associate. We may be able to look-up your order. Unfortunately, without proof of purchase or post 30 days, we cannot accept the returned item(s) for refund or store credit.
To start a return or exchange, you can contact us at meganf@peoriachiefs.com. Please note that all returns or exchanges will be at your own cost. All exchanges or returns should be shipped to the following address: 730 SW Jefferson, Peoria, IL 61606
If your return is accepted, instructions on how and where to send your package will be sent to you. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at meganf@peoriachiefs.com.
**All situations are subject to concern. Contact the person at the above email address to discuss your concerns and requests.
Stolen, Lost, Damaged
We are not responsible for any item once it has left our facility, which means we are not responsible for any items damaged, lost or stolen during transit. If we can determine the item(s) was damaged prior to leaving our facility, we would be happy to replace it.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale/clearance items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at meganf@peoriachiefs.com.
We recommend that you return items via an insured mail service for your protection. Please note that Peoria Chiefs Official Store will only refund shipping if your return was a result of our error.
Send returns to:
Peoria Chiefs Official Store
730 S.W. Jefferson Street
Peoria, IL 61605
Partial Orders
If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.
If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out.
Wrong item received
If you received an incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.
We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
Sale/Clearance items
Sale or clearance items at the time of purchase will not be accepted for return and no refund of any kind will be available.
When can I expect my credit to be completed?
Please allow up to 14 business days to fully process any credit requests. If you have questions or concerns, please contact us at, meganf@peoriachiefs.com